Refund policy

Last updated: September 4, 2026

Digital Products All digital downloads are final sale. Due to the nature of digital goods, refunds and returns are not accepted once a purchase has been made and the file has been delivered.

Custom & Print-on-Demand Products All print-on-demand and custom products are made to order and are final sale. We do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse — please review your order carefully before purchasing.

Damaged or Defective Items If your item arrives damaged due to a manufacturing or shipping defect, we will make it right. To be eligible:

• Contact us within 3 days of receiving your order at support@designcrate.store
• Include clear photos of the damaged item and packaging

We will offer a replacement or refund at our discretion.

How to Contact Us Email: support@designcrate.store — Milton, Ontario, Canada We respond within 1–2 business days.